Privacy policy


MANTA is established at 368 Forest Road, London, E17 5JF in the UK. The company is responsible for processing personal data as shown in this privacy statement. 

Contact details: gdpr@mantagifts.com

What personal data do we process?

As a user of the Manta services, where Manta act as an agent of multiple gift and design brands, we require your personal data to enable us to process orders and provide the service that is expected from our role.

Below is an overview of the personal data we process:

- First and last name

- E-mail address

- Location data

- Telephone numbers

- Personal picture (if you provide this to us)

- Bank account details (if provided, for the processing of payments)

 

Special and / or sensitive personal data that we process.

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years, unless we have permission from parents or guardians. However, MANTA cannot check if a visitor is older than 16. We encourage parents to be involved in the online activity of their children to prevent data regarding their children being collected without parental consent. If you believe that we have collected personal information about a minor without permission, please contact us via gdpr@mantagifts.com and we will delete this information.

 

For what purpose and on what basis do we process personal data?

According to privacy legislation we need to indicate on what 'legal grounds' we will intend to process your data.

Consent

-          When you ask us questions via our website.

-          To keep you informed of our activities products and / or other services.

-          To send newsletters to which you are subscribed, or to manage your participation in our activities and our commercial campaigns.

 

Any given consent can be withdrawn at any time by contacting us as indicated in the section "What are your rights".

Contractual necessity

We need information about you to track, guide and process the contractual transactions made between you and the brands that we represent to: -

-          Process and follow your orders

-          Process and track your shipments

-          Offer you our after sales service

-          Offer you a customer service

-          Process payments

 

Legitimate interest

Additionally, we use your data with 'legitimate interest'. In this case, we always keep a close eye on respecting your privacy.

 

Our goal is to offer you the best personal service possible when:

-          You contact our customer service

-          You visit our Manta website

-          We provide you with information about our products and services when your consent is not required

-          You open a client account

-          We send you newsletters and e-mails when your permission is not required

-          We offer you personal advice

-          We analyse data from social media

 

Legal obligation

We are also subject to legal obligations that require the communication and transfer of certain personal data to the authorities (for example: accounting and tax administration).

 

Automated decision-making

MANTA does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without a person.

 

How long do we store your personal data?

MANTA does not store your personal data for longer than necessary to achieve the purposes of which your data is collected. We use a retention period of 2 years for personal data unless a legal retention period is required for a longer period.

 

With whom do we share your personal data?

We only pass on your data to further parties if necessary for our services. These parties include:  the brands we represent, logistic partners, IT service providers and payment partners.

 

MANTA will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you, or to comply with legal obligations. Where there are companies that process your data within our agreement, we will establish a data processing agreement to ensure the same level of security and confidentiality is maintained for your data. MANTA remains responsible for these processing operations.

 

Which cookies, or similar techniques, do we use?

MANTA may possibly use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. MANTA uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimise it. In addition, we place cookies that keep track of your browsing habits so that we can offer customised content and advertisements.

 

At your first visit to our website we will inform you about these cookies and will ask for your permission to place them.

 

You can opt out of cookies by setting your internet browser in a way that doesn’t store them anymore.  In addition, you can also delete all information previously saved via the settings of your browser.

 

Cookies may also be placed on this website by third parties. For example, please see an overview below of how advertisers and / or social media companies may utilise these:

 

Cookie: Googly Analytics

Name: _utma

Function: Analytical cookie that measures website visits

Retention period: 2 years

 

What are your rights?

Of course, you remain in charge of your data. You have the right to access, correct or delete your personal data at any point. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by MANTA, as well as the right to data portability. This means that you can submit a request to us to send you or to an organisation of your choise the personal information we hold about you in the form of an electronic file.  

 

You can send a request for access, correction, data transfer or removal of your personal data at any time. You may also request the cancellation of your consent or objection to the processing of your personal data by emailing gdpr@mantagifts.com

 

To ensure that the request for access has been made by you, we ask you to send a copy of your ID. Hide your passport/ID photo and make the MRZ (machine readable zone, the strip with numbers at the bottom of the passport), the passport number unreadable in this copy. This is to protect your privacy. We will respond as quickly as possible, within a time period of four weeks, at your request.

 

You can unsubscribe from our newsletter at any point by following the link at the bottom of the newsletter or via your MANTA-account.

 

If at any point you would like to file a complaint regarding MANTA, you can do so via the national supervisory authority - this can be accessed via the following link:

 

Where are your data stored and how is it secured?

We store your data in different databases in Europe. MANTA takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or gdpr@mantagifts.com.